IN THE EVENT OF DAMAGED TANNING LAMPS SHIPPED VIA UPS OR LTL
VERY IMPORTANT IN THE EVENT OF DAMAGED TANNING LAMPS BY UPS FOLLOW THESE INSTRUCTIONS „« Accept the entire shipment. „« Give us a call @ 800-325-4294 immediately while the driver is there! „« Open the box: „« Give us a count on how many tanning lamps are damaged. „« We need pictures: a) A photo showing the damaged merchandise, inside the original box, with all of the original cushioning (picture should show the placement of the merchandise and packaging inside the box) b) A photo of the packaging material used inside box. c) A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number which begins with 1Z) d) A close-up photo of the Box Manufacturer¡¦s Certificate (BMC). The BMC is a round stamp that details either the bursting strength of the box or the edge crush rating of the box. The BMC is generally found on a bottom flap on the outside of a corrugated cardboard box. e) Two photos displaying all 6 sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides). f) Email the photos to email@example.com, and enter the UPS tracking number in the Subject line of the email.
DO NOT THROW AWAY ANY OF THE DAMAGED MERCHANDISE & PACKAGING MATERIALS!
UPS GROUND LAMP SHIPMENT, CREDIT/REFUND WILL BE ISSUED FOR DAMAGED/NO LIGHTS WITHIN 72 HOURS OF RECEIPT. CUSTOMER IS RESPONSIBLE FOR SHIPPING CHARGES ON REPLACEMENT LAMP ORDER.
LTL SHIPMENT DAMAGE/MISSING ITEMS MUST BE NOTED AT THE TIME OF DELIVERY OR CREDIT CANNOT BE ISSUED.
UNITED STATES LIGHTING CORPORATION 1450 TORREY ROAD FENTON, MI 48430 (800) 325-4294