All items are sent fully insured and guaranteed to arrive in working order, or we will replace or refund your purchase price (at our option), assuming you have noted the damage, please see complete terms & conditions. All orders are processed immediately. Please check your order carefully, we are unable to add items to an order once it is sent to shipping for fulfillment. A new order will be created for items that are added later and additional shipping charges will apply.
Shipping-Handling Damages-Missing Items
Handling damages is divided into two categories, Ground Fed Ex/Ground UPS/Ground/Ground USPS and Semi (18 wheeler). If you receive an order shipped to you by Ground Fed Ex/Ground UPS/Ground USPS/Semi, accept the entire shipment, DO NOT REFUSE IT! (1) Call USLC immediately toll free @ (800) 325-4294. (2) Review instructions that are printed on the shipment. (3) Review our “How to receive video”. Take pictures of the damaged merchandise, shipping label and the box; email the pictures to us @:firstname.lastname@example.org. Call 1.800.325.4294 immediately to let us know of the Ground Fed Ex/Ground UPS/Ground USPS/Semi damaged merchandise. RETAIN the damaged merchandise and packaging for possible Ground Fed Ex/Ground UPS/Ground USPS/Semi inspection. This could take up to ten (10)weeks. Once you have contacted us concerning damaged merchandise we will promptly ship out replacement merchandise on your next order. If for any reason we ship out replacement merchandise and the damaged merchandise and/or packaging were not retained for the Ground Fed Ex/Ground UPS/Ground USPS/Semi inspection process, you will be charged for not only the replacement merchandise, but for the shipping costs as well. Missing items will be handled as follows: In a rare instance where there is a missing and/or damaged bottle(s) of lotion, it will be shipped out on your next order.
If you received an order shipped to you by Semi (18 wheeler), please follow these very important guidelines. First of all, accept the shipment. Write down the exact damage that has taken place on the freight bill delivery receipt. Then the truck driver will have to call into dispatch to report the exact damage. Take pictures of the damaged merchandise and email the pictures to us @: email@example.com. Retain the damaged goods for possible on site freight inspection. In addition, certain circumstances may require additional information to supplement the claim process. This could take up to ten (10) weeks. If these steps are followed, we will ship out the replacement goods and we will file the freight claim with the trucking company. Give us a call at 1.800.325.4294 and let us know what needs to be replaced. Please note that any special services not approved in advance (lift-gate, inside delivery, etc.) signed for by you or your staff will cost heavy additional fees and will be billed to your account after delivery. To prevent this, please be sure to review all details and ask if you have any questions. If you sign the freight bill delivery receipt with no damage noted; you are stating that the merchandise was delivered without any damage and we cannot send you replacement merchandise free of charge. In the event of receiving broken lamps, the salon is responsible for proper disposal of any and all tanning lamps and all fees associated with proper disposal.
Our shipping is divided into equipment, lamps and other (other is lotions and accessories). Shipping for equipment is included in the price. Tanning equipment semi (18 wheeler). It is shipped curb side service, meaning they will come to the address and you are responsible for taking the equipment off the truck. If lift gate service is needed, there is an additional charge. You will need at least two people to take equipment off the truck. Before signing the freight bill, all damages must be noted. Shipping for tanning lamps is determined upon the number of lamps ordered. See below for the zone rate chart on tanning lamps for the lower 48 states. See below for the zone rate chart for lotions and accessories for the lower 48 states, with a physical address (sorry no PO Boxes). At checkout, you can check the shipping rate for your order. Please be advised that orders CANNOT be shipped to a P.O. Box. It must be a physical mailing address. A $4.95 handling/insurance charge is added to every order. If you would like your order shipped to a residential address, you must click on the “residential address” tab at the time of checkout, a $9.00 residential charge will be added. If you are unsure what a residential address is, please contact us by email and/or by phone, and we will assist you. REFUSED ORDERS: All refused orders/packages are subject to a 20% restocking fee. In addition to the 20% restocking fee, the actual shipping charges there and back, plus, any sales tax, duty and/GST incurred, will be assessed to your business.
We ship tanning lamps to Canada, please email or give us a call for shipping rates for tanning lamps. We take care of the GST, HST, Duty, Canadian Entry Fees & Brokerage
We ship tanning lamps to Alaska & Hawaii, please email or give us a call for shipping rates for tanning lamps.